An official army family and MWR Site

Survivor Outreach Services


Purpose: Provide long term case management and support to eligible Survivors and ensure a seamless transition from the Casualty Assistance Officer to the SOS Program.

Mission: Build a uniformed program which embraces and reassures Survivors that they will be continually linked to the Army Family for as long as they desire.

Location: USAG Hawaii SOS is located on Schofield Barracks in the Soldier Family Assistance Center alongside the Casualty Assistance Office. 

Survivor Access Card Information

USAG Hawaii is now issuing the Survivor Access Card to eligible Survivors, please see information below:

The Survivor Access Card is now being issued through the Army’s Automated Installation Entry (AIE) system to eligible surviving family members. The card is renewable every three years.  Please see attached IMCOM Form 44 (Application for Survivor Access Card).  The Survivor Access Card is intended for recognition and installation access (attend outreach events, ceremonies, view memorials).  Note: The Survivor Access Card does not provide Army and Air Force Exchange Services (AAFES) or Defense Commissary Agency (DeCA) privileges.  For Frequently Asked Questions, Refer to page 3 of the application.

Who is eligible? Eligible surviving family members are those who meet the criteria to receive the Gold Star Label Button or Next of Kin (NOK) Lapel Button including widow or widower, parent, child, stepchild, child through adoption, brother, half-brother, sister and half-sister and step-siblings. Surviving Family members who already have military identification or Common Access Card are not eligible to receive the Survivor Access Card.

Steps to Apply for the Survivor Access Card:

1)    Complete Section 1 of the Application for Survivor Access Card, Print Name, Sign and Date. 

2)    Submit completed application to Survivor Outreach Services (SOS) via In-person (SOS Office), U.S. Mail or Email

SOS Office: 371 Brannon Rd, Building 663, Schofield Barracks, 96857

U.S. Mail: Survivor Outreach Services, 310 Brannon Rd, BLDG 690, Schofield Barracks, 96857, Attn: Christine Untalan

Email:  (scan application and submit via secure email)

The completed application will be submitted for processing and vetting.  Once cleared, the Survivor will be contacted on where to proceed to obtain the card.  A photo will be taken at the Visitor Control Center on Schofield or Tripler (the card will be generated once your photo is taken). Please ensure to bring two forms of acceptable ID in original form at the time of Survivor Access Card issue.

Click HERE to download the Army Survivor Access Card Information and fillable application.

Education Benefits

VA Education Benefits available to most Survivors and dependents - VA Education Benefits For Survivors And Dependents | Veterans Affairs

Questions about transferring Post 9/11 GI Bill Benefits - Transfer Your Post-9/11 GI Bill Benefits | Veterans Affairs (

Gold Star Families

Air Force Families Forever Program - Air Force Families Forever (

Navy Gold Star Program –  Navy Gold Star Program

Coast Guard Gold Star Program –  Field Support - Gold Star Program (

Marine Corps Long Term Assistance Program Long Term Assistance Program (

News & Information

Survivor Link Newsletter - Click HERE for more information.

Tax Support & Assistance:

Military One Source
Free Online Tax Assistance - Military One Source 
*Veterans, Survivors, Reservist, Active Duty and their families can use the Free service with a DS Logon or account.

***MilTax Software will be available January 18, 2024***


DS Logon for Veterans and their Family
DS Logon - DMDC (

DS Logon FAQs account for Veterans


Get Free Tax Prep Help

The Hawaii VITA (Volunteer Income Tax Assistance) Program - IRS Volunteer Income Tax Assistance Program

Hawaii Tax Help - Free Tax Sites

***VITA appointments available after January 15, 2024***

Helpful Links

Military One Source (Gold Star & Surviving Family Members Benefits) -  Support After Loss Benefits | Military OneSource

Social Security (If you are the Survivor)  -  If You Are the Survivor | SSA

DFAS (Retired Military Survivors) -  Defense Finance and Accounting Service > Retired Military > survivors (

Tricare - Home | TRICARE

Tragedy Assistance for Survivors (TAPS)

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